If you are looking to invest in implementing a CRM system think again before spending your well earn cash. According to research organisations like Gartner and Forrester 30-50% of CRM projects ranges fail to deliver the expected outcomes! After the first CRM hype in the early 2000’s the second wave of CRM hype is well …
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11 Questions you should ask before selecting a Not-For-Profit CRM system
July 17th, 2013 | Posted by in CRM - (0 Comments)Many organisations understand that they could benefit from using a CRM (Customer Relationship Management) system. What often happens though is that they jump into the deep end without proper due diligence. Shiny demos, systems that have been used by a key staff member or have been referred by a peer or an offer too good …
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End of Mainstream Support Microsoft Dynamics CRM 4.0
May 10th, 2013 | Posted by in CRM | Dynamics CRM Tips - (0 Comments)Microsoft recently announced that the Mainstream Support would end at 09/04/2013. However there is still Extended Support available for Dynamics CRM 4.0 until 10/04/2018. Please find a table with all the Support Lifecycle dates for all versions of Microsoft Dynamics CRM below. Products Released Lifecycle Start Date Mainstream Support End Date Extended Support End Date …
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6 ways to improve your Customer Relationship Management Strategy
April 18th, 2013 | Posted by in CRM - (0 Comments)
Are you too focused on new sales and neglecting your existing customers? Most organisations are very customer acquisition focused In the end without customers there is no reason for existence for many companies! Unfortunately this also means that these companies often neglect one of their most important assets: their current customers. They constantly loose customers and …
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3 Ways to get more out of your CRM system: #2 Executive Support
May 1st, 2012 | Posted by in CRM - (0 Comments)Before starting a CRM implementation or re-invigoration project an area that is often overlooked is Executive Support. C-Level Support It will be hard to get the project off the ground if you don’t have executive support from your CEO, Sales Director (or for our American friends VP of Sales) or any C-level executive for that …
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3 Ways to get more out of your CRM system: #1 Training
April 11th, 2012 | Posted by in CRM - (0 Comments)A lot of companies have either implemented a CRM (Customer Relationship Management) or are thinking about implementing a CRM system to take advantage of the customer knowledge that is either captured in your staff head or in numerous notebooks, spread-sheets, emails and other programs that are not accessible to anyone else. This is just one …
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