CRM Blog
Header

If you are looking to invest in implementing a CRM system think again before spending your well earn cash. According to research organisations like Gartner and Forrester 30-50% of CRM projects ranges fail to deliver the expected outcomes! After the first CRM hype in the early 2000’s the second wave of CRM hype is well …
Read more

Many organisations understand that they could benefit from using a CRM (Customer Relationship Management) system. What often happens though is that they jump into the deep end without proper due diligence. Shiny demos, systems that have been used by a key staff member or have been referred by a peer or an offer too good …
Read more

Microsoft recently announced that the Mainstream Support would end at 09/04/2013. However there is still Extended Support available for Dynamics CRM 4.0 until 10/04/2018. Please find a table with all the Support Lifecycle dates for all versions of Microsoft Dynamics CRM below.  Products Released  Lifecycle Start Date  Mainstream Support End Date  Extended Support End Date …
Read more

consistent_customer_experience

Are you too focused on new sales and neglecting your existing customers? Most organisations are very customer acquisition focused  In the end without customers there is no reason for existence for many companies! Unfortunately this also means that these companies often neglect one of their most important assets: their current customers. They constantly loose customers and …
Read more

Before starting a CRM implementation or re-invigoration project an area that is often overlooked is Executive Support. C-Level Support It will be hard to get the project off the ground if you don’t have executive support from your CEO, Sales Director (or for our American friends VP of Sales) or any C-level executive for that …
Read more

A lot of companies have either implemented a CRM (Customer Relationship Management) or are thinking about implementing a CRM system to take advantage of the customer knowledge that is either captured in your staff head or in numerous notebooks, spread-sheets, emails and other programs that are not accessible to anyone else. This is just one …
Read more