Master the service call

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.

 

How can Dynamics 365 Field Service help your organisation?

Dynamics 365 Field Service Scheduling

Get super-charged scheduling

Fit in more appointments a day—to make the most of your employee workloads, mileage, and more—with optimized scheduling tools.

  • Improve first-time fix rates by dispatching the right technician.
  • Reallocate your resources quickly as new work orders come in.
  • Simplify dispatching with map views and visualizations.

Dynamics 365 Field Service Mobile

Equip your mobile workforce

Give your technicians what they need—in native mobile apps for iOS, Android, and Windows—to offer great field service.

  • Provide real-time customer information and guidance.
  • Enable technicians to use barcode, RFID, and credit card readers.
  • Process work orders, including signature collection, remotely.

Dynamics 365 Field Service Predictive maintenance

Profit from predictive services

Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts. 

  • Connect any asset easily to the Microsoft Azure IoT Hub.
  • Get remote monitoring and predictive maintenance.
  • Automate remote fixes to minimize technician visits.

Capabilities

Work order management

Quickly generate work orders, encompassing all of the information you need to dispatch field agents to service locations.

Schedule board and dispatch

A flexible drag-and-drop schedule board lets dispatchers assign resources and set up schedules for multiple work orders using a list or map view.

Resource management

Configure resource information to allow Field Service to efficiently match the best field agent to a work order based on availability, proximity to service location, and required skills.

Service locations and customer assets

Store and manage information about your customers’ service locations and serviceable customer assets.

Preventative maintenance

Configure service agreements for your customers that will automatically generate recurring work orders to ensure equipment is properly maintained before issues occur.

Inventory management

Extend the Dynamics 365 product catalog with an inventory management system that tracks real-time inventory levels by warehouse, including mobile truck stock.

Customer billing

Completed work orders can be turned into customer invoices for customer billing.

Mobile app

The mobile app gives field techs quick and easy access to everything they need to execute a work order, including schedule information, customer contact information, turn by directions, and more.

 

Are you ready to explore more? Try Dynamics 365 today!

If you like to explore more and trial Dynamics 365 Field Service please click here and we will set up a trial of Dynamics 365 for you.

If you have any questions or need some assistance please contact us at: 03 90 164 164 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Additional information

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